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How we protect your account and data

When you open an account at labutoto, your personal information, payment details and account activity are protected under strict data-handling policies.

Account verification requiredDANA, OVO, GoPay and QRIS securedData retention policyWithdrawal verification processSupport via live chat
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labutoto How we protect your account and data
REACH OUR TEAM

Get answers about your account and data

Live chat support Open the chat window in the bottom right corner of your account or lobby.
Email support Send account, data or policy questions to [email protected].
Account settings Update your personal details, email, phone number and payment method directly in your account…
SECURITY & DATA HANDLING

How we keep your account and information safe

Data encryption

Your login credentials, email and payment information are encrypted using industry-standard HTTPS. Payment details for DANA, OVO, GoPay and QRIS are never stored on our servers in plain text; they are tokenized during processing.

Account verification

We require identity verification before your first withdrawal. You'll upload a photo ID and proof of address via your account dashboard. This step protects your account from unauthorised access and helps us comply with anti-fraud rules.

Withdrawal security

Every withdrawal request is verified by our team to confirm the account holder. We check the requested amount, the destination payment method and your recent activity. Verification usually takes under 2 hours during support hours.

Cookie and tracking policy

We use cookies to remember your login, track your session and analyse how you use the lobby. You can manage cookie preferences in your browser settings. Essential cookies cannot be disabled; optional cookies improve your experience.

Data retention

Account data is kept active while your account is open. After closure, we retain your data for three years for dispute resolution, tax compliance and fraud prevention. You can request deletion after this period via support.

Request changes to your data

Contact support to update, correct or delete your personal information. We process data-change requests within 10 business days. If you request account closure, your data moves to our retention archive and is not used for marketing.

Legal and data questions answered

We collect your full name, email address, phone number, date of birth and proof of identity (photo ID). We also gather your payment details when you make a deposit, and we track your login history and game activity. This data is used to verify your account, process payments and comply with local regulations.

We retain your account data for three years after closure for compliance, fraud prevention and dispute resolution. After three years, your data is automatically deleted unless local law requires longer retention. You can request early deletion after 90 days of closure via support.

Yes. Payments are encrypted during transmission and tokenized on our server so raw payment details are never stored. Each payment is logged with a timestamp and transaction ID. Withdrawals are verified by our team before funds are released, which adds an extra security layer.

Contact our support team via live chat or email with your request. Non-essential details like phone number or email can be updated immediately in your account settings. Identity verification documents can be replaced by uploading new ones. Core data is retained for compliance.

No. Your personal information is not sold. We share data only with payment processors (DANA, OVO, GoPay, QRIS providers) to process your transaction, and with legal authorities if required by law in your jurisdiction. All third-party access is contractually restricted.

We use cookies to maintain your login session, remember your preferences and analyse lobby usage. Essential cookies cannot be disabled. Optional analytics and marketing cookies can be turned off in your browser settings or in your account privacy preferences without affecting core functionality.

Every withdrawal request triggers a verification check: we confirm your account identity, check the destination payment method and review your recent activity. Verification takes under 2 hours during support hours (Monday–Sunday, 08:00–23:00 UTC+7). You'll receive a confirmation email once the withdrawal is approved.

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