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How we protect your privacy on labutoto

We handle your account details, payment information and personal data with the same care we put into building the lobby.

Account security encryptedPayment data protectedYour withdrawal history private
Explore the lobby Read FAQ
labutoto How we protect your privacy on labutoto
REACH US ANYTIME

Contact us about your privacy rights

Live chat Open your account and head to the help icon in the bottom right.
Email support Send a detailed request to our support address.
Account settings Log in, open your profile menu and select Privacy Settings.
HOW WE KEEP IT SAFE

Our data handling and security practices

Encryption on all transactions

Every deposit via DANA, OVO, GoPay and QRIS and every withdrawal request moves through encrypted channels. Your payment details never touch our servers unencrypted.

Cookie and device tracking

We use cookies to remember your login, track gameplay and detect unusual account activity. You can turn off non-essential cookies in browser settings without affecting core account functions.

Data retention limits

We keep your account data for as long as your account is active. After you close your account, we retain transaction records for seven years to meet legal obligations, then delete personal details.

Third-party access

We share minimal data with payment processors, fraud-detection services and legal authorities where local law requires it. Your gaming history stays within labutoto unless you export it yourself.

Account security controls

Enable two-factor authentication in account settings to add a PIN step when logging in from new devices. This blocks unauthorised access even if someone has your password.

Privacy request process

Contact support with your account email. We verify your identity, then provide a copy of your data, explain how we use it and process any correction or deletion requests within 14 days.

Your privacy questions answered

We collect your name, email, phone number, date of birth and address. When you make your first deposit via DANA, OVO, GoPay or QRIS, we verify this information. We also record your IP address, device type and browser. This helps us confirm your identity and prevent fraud.

Deposits through DANA, OVO, GoPay and QRIS are processed by secure payment gateways. We do not store your full payment details on our servers. Your transaction is encrypted end-to-end. Only your transaction ID and deposit amount appear in your account history.

Yes. Log in, open account settings and select Privacy & Data. You can download a copy of your account information, deposit history and device records. If you want additional data, contact support and we send a full export within 14 days.

No. We do not sell your personal information. We share data only with payment processors to complete your DANA, OVO, GoPay and QRIS transactions, and with legal authorities where local law requires it. Your gaming history stays confidential.

We delete personal details like your name and contact information when you close your account. Transaction records are kept for seven years to comply with tax and fraud-prevention laws, then permanently removed.

Contact support with your account email. We stop using your data for marketing or analytics immediately. Your account closes and your personal details are deleted within 14 days. Legal transaction records stay for seven years as required by law.

Email support straight away with details of the concern. Include your account email and what you saw. Our security team investigates within 24 hours. If your data was accessed without permission, we notify you and advise next steps.

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